To serve business customers with faster innovation and greater responsiveness, Dell plans to organize globally around three major customer segments – large enterprise, public sector, and small and medium businesses. Dell’s consumer business, led by Ron Garriques, is already organized globally.
Dell believes the four groups best capitalize on the company’s competitive advantages, while strengthening execution and synergies. Each group will possess greater global accountability and responsibility for responding to customer needs, and for anticipating and leading industry change.
“In the past two years we have significantly improved our competitiveness, reengineered our supply chain, broadened our product portfolio and introduced Dell to more people in more places than ever before. We have laid the foundation for the transition from a global business that’s run regionally to businesses that are really globally organized,” says Michael Dell, chairman and CEO. Dell said the changes result from listening to customers and responding to their desire for faster innovation and globally standardized products and services.
Leading the new worldwide business units will be:
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Large Enterprise — Steve Schuckenbrock, currently president, Global Services, and chief information officer. Dell is the leading provider of IT infrastructure and solutions in many of the world’s economies. A single large-enterprise unit will further Dell’s advantage in delivering globally consistent innovations, solutions and services to the world’s largest IT users.
- Public — Paul Bell, currently president, Dell Americas. Through a globally integrated Public organization Dell intends to extend its leadership in answering urgent IT challenges in areas such as government, education, health care and the environment.
- Small and Medium Business — Steve Felice, based in Singapore, currently president, Dell Asia-Pacific and Japan. The new organization will accelerate creation and delivery of SMB-specific solutions and technology to the more than 72 million small and medium-sized businesses worldwide.
In a related move, the company announced that Mike Cannon, President, Global Operations, will retire from Dell effective Jan. 31. Cannon will be succeeded by Jeff Clarke who, in addition to his responsibilities as head of Dell’s Business Client Product Group, will become Vice Chairman, Global Operations. Cannon will serve as a consultant to Dell. For more information, visit www.dell.com.